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Use the
Availability Check panel from the home page of the
website to specify your preferred resort, your
desired arrival date and the size of the
accommodation you require
Browse our
website by going to the resort pages and decide upon
the residence/chalet/hotel you would like to book by
clicking on the accommodation link to read more
details. Then please click on the Availability
Check panel on that same page to specify your desired
arrival date and the size of the accommodation you
require.
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For an immediate response during office hours
please call our reservations team on
0844 576 0175
to discuss your precise requirements
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Once you
have completed your search, apartments/chalets/rooms
for which we have full availability will show an
‘available’ status on the search result
pages. If you want to book, please enter your details
by clicking book now.
Your
accommodation will provisionally be held until a
member of staff contacts you by telephone or email to
confirm your booking, usually within 24 hours.
Your
reservation will be confirmed as soon as we receive a
deposit.
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Once you
have completed your search, apartments/chalets/rooms
that are on request will show a ‘limited
availability’ status on the search result
pages. If you want to request the availability,
please enter your details by clicking on enquire
now.
Your enquiry
will get sent to a member of staff who will contact
you by telephone or email, stating if the apartment
that you require is available. If the apartment is
not available we will offer you other alternatives
whether it is a different departure date or an
alternative accommodation.
You can hold
an option for up to 24 hours on your selected
accommodation. The option will expire if we do not
receive a deposit, or if we were unable to make
contact with you.
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If you would
like a Ski Collection specialist to put together a
quote to help you in planning your next French ski
holiday. You are now able to complete our quote
request form by answering a few simple questions
allowing us to tailor your requirements.
We will
endeavour to contact you within 24 hours of your
enquiry with a detailed quotation.
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In order to
confirm your booking, we will need a deposit of 25%
of the total holiday cost (excluding insurance
premiums, for which the full amount is due at time of
booking).
This deposit
can be paid by cheque, Visa, MasterCard or any debit
card such as Maestro or Delta, a member of staff will
phone you to take your method of deposit payment. In
the case of credit cards, we will make a 1.85% charge
on all transactions paid in this way in order to
cover higher bank charges. In the case of bank
transfer from abroad, we will make a £6 charge
on deposits in order to cover higher bank
charges.
A confirmation
invoice and our Booking Conditions will follow within
7 days of your booking. It details what has
been reserved, the cost of your holiday, and the date
by which the balance is payable. Please check
details on the confirmation carefully and
contact us immediately if you have any queries, as a
binding contract will come into force between us when
we issue a confirmation invoice.
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The balance
of your holiday is due no later than 8 weeks prior to
departure. If the booking is made less than 8 weeks
prior to departure, the total cost of the holiday is
payable immediately.
The balance
can be paid by cheque, Visa, MasterCard or any debit
card such as Maestro or Delta. In the case of credit
cards, we make a 1.85% charge on all transactions in
order to cover higher bank charges. In the case of
bank transfer from abroad, we will make a £6
charge on balances paid in this way in order to cover
for higher bank charges.
We do issue
payment reminders but please note late
payment will incur a surcharge of £10 per day,
per booking. If we do not receive
payment we shall cancel your
travel/accommodation arrangements, retain your
deposit, and apply cancellation charges.
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