Peak Retreats is the leading French Alps specialist, and with its two brands (Peak Retreats & Ski Collection) features about 70 ski resorts in France.
Peak Retreats was voted "Best Ski Company’', Guardian and Observer Travel Awards 2014, 2011, 2010 and 2009, as voted by readers. ‘Best Independent Ski Operator 2006’ and ‘Best Tour Operator to France 2005’ by Maison de la France (now Atout France), the French Tourist Office.
We are always on the look out for new members of staff to join our expanding team based in Portsmouth. Together we want to help Ski Collection become one of the leading independent tour operators for 3 and 4 star self-catering ski residences offering excellent customer care to all of our clients.
Sales & Reservations Consultant
The main responsibilities of the sales & reservations consultant will be planning and organising your client's trip including everything from accommodation and transport to lift passes and ski school.
The role involves dealing accurately and effectively with telephone, email enquiries from clients; making reservations on a dedicated system, liaising with suppliers and managing client follow up (eg. ensuring all booking documentation is sent to clients). Maintaining a high level of product knowledge for all our destinations and featured accommodation is also an essential part of the job. Other duties as agreed with the team leader and directors will be discussed. These may include dealing with prices, making website updates, assisting with training new staff, sending out brochures and various literatures.
Peak Retreats is renowned for its excellent customer service and therefore providing the highest standard of advice, care and support to our clients is an essential aspect of the job.
The ideal candidate will have:
- A very good telephone manner
- Excellent customer service skills
- Good communication skills - verbal and in writing
- Be team player
- Attention to detail
- Able to work under pressure
- A positive can-do attitude
- Basic knowledge of Microsoft Word/Excel/Outlook programs.
- A passion for travel and more specifically in skiing and snowboarding.
- A previous experience in travel and in a travel reservations environment would be a clear advantage
- A knowledge of French language would be a clear advantage
- Full training will be provided, including resort visits in France.
9.00-18.00. Monday to Friday with evening (10.00-19.00) and weekend (Sat 10.00-16.00) telephone covering rota. Lieu days are to be taken in agreement with your line manager.
28 days pa (including 8 bank holidays).
Discounted holidays & travel; educational trips to France.
Based in Portsmouth.
If you feel you have the right experience and skills and would like to apply for this position email Nathalie Soma on firstname.lastname@example.org and tell us why you feel you are the candidate we are looking for. Please also attach your full current CV.