High quality, high altitude
Abta Certified No.W5537
  • Ski Deals - Ski Extras

Job Vacancies

Recruitment

Peak Retreats is the leading French Alps specialist, and with its two brands (Peak Retreats & Ski Collection) features about 70 ski resorts in France.

Peak Retreats was voted "Best Ski Company’', Guardian and Observer Travel Awards 2014, 2011, 2010 and 2009, as voted by readers. ‘Best Independent Ski Operator 2006’ and ‘Best Tour Operator to France 2005’ by Maison de la France (now Atout France), the French Tourist Office.

We are always on the look out for new members of staff to join our expanding team based in Portsmouth. Together we want to help Ski Collection become one of the leading independent tour operators for 3 and 4 star self-catering ski residences offering excellent customer care to all of our clients.

Available Positions:

- Sales & Reservations Consultant
- Web & Marketing Executive

Sales & Reservations Consultant

The main responsibilities of the sales & reservations consultant will be planning and organising your client's trip including everything from accommodation and transport to lift passes and ski school.

The role involves dealing accurately and effectively with telephone, email enquiries from clients; making reservations on a dedicated system, liaising with suppliers and managing client follow up (eg. ensuring all booking documentation is sent to clients). Maintaining a high level of product knowledge for all our destinations and featured accommodation is also an essential part of the job. Other duties as agreed with the team leader and directors will be discussed. These may include dealing with prices, making website updates, assisting with training new staff, sending out brochures and various literatures.

Peak Retreats is renowned for its excellent customer service and therefore providing the highest standard of advice, care and support to our clients is an essential aspect of the job.

The ideal candidate will have:

  • A very good telephone manner
  • Excellent customer service skills
  • Good communication skills - verbal and in writing
  • Be team player
  • Attention to detail
  • Able to work under pressure
  • A positive can-do attitude
  • Basic knowledge of Microsoft Word/Excel/Outlook programs.
  • A passion for travel and more specifically in skiing and snowboarding.
  • A previous experience in travel and in a travel reservations environment would be a clear advantage
  • A knowledge of French language would be a clear advantage
  • Full training will be provided, including resort visits in France.

Job type:

Permanent (full-time).

Hours:

9.00-18.00. Monday to Friday with evening (10.00-19.00) and weekend (Sat 10.00-16.00) telephone covering rota. Lieu days are to be taken in agreement with your line manager.

Holiday:

28 days pa (including 8 bank holidays).

Perks:

Discounted holidays & travel; educational trips to France.

Based in Portsmouth.

If you feel you have the right experience and skills and would like to apply for this position email Nathalie Soma on nsoma@peakretreats.co.uk and tell us why you feel you are the candidate we are looking for. Please also attach your full current CV.

Web & Marketing Executive

Are you looking to take your career in marketing to the next step? If you’re a creative, proactive individual looking to develop your skills in marketing, this position could be for you.

The ideal candidate will have some experience of working within a marketing capacity, as well as a friendly, ‘can-do’ attitude and a willingness to learn.

Peak Retreats is the leading French Alps specialist, and with its two brands (Peak Retreats & Ski Collection) features about 70 ski resorts in France.

Peak Retreats was voted “Best Family Ski Operator”, Family Traveller Awards 2015, "Best Ski Company’', Guardian and Observer Travel Awards 2014, 2011, 2010 and 2009, as voted by readers. ‘Best Independent Ski Operator 2006’ and ‘Best Tour Operator to France 2005’ by Maison de la France (now Atout France), the French Tourist Office.

Web & Marketing Executive

Reporting to the Marketing Manager, the Web & Marketing Executive will play a key role in the ongoing maintenance of the company’s websites and microsites, ensuring content is accurate, up-to-date and complies with SEO best practices. The successful candidate will also be responsible for delivering the company’s customer retention strategy including the delivery of newsletters and targeted emails.

The Web & Marketing Executive duties will include:

Web:

  • Creating, building and managing content for websites and microsites
  • Optimising websites for SEO
  • Contributing to the content marketing strategy including landing pages and company blogs
  • Liaising with the developers who supply the web technology
  • Conducting appropriate research to ensure up-to-date content and information

Customer Retention Marketing:

  • Producing e-newsletters for both brands
  • The creation of other direct marketing materials including targeted emails
  • Writing copy for the appropriate channels
  • Data mining
  • The delivery of further eCRM materials including customer information releases
  • Working with the Marketing Manager to create the seasonal customer retention plan

Other:

  • Contributing to social channels (Twitter, Facebook, Instagram)
  • Developing your own product knowledge as tools/products evolve/change
  • Assisting with the client satisfaction surveys and reports
  • Generally assisting with various marketing projects

The Webmaster & Marketing Executive will require:

  • Self-motivated, proactive can-do attitude
  • Excellent copy-writing skills
  • A flair for design and creativity
  • Ability to juggle multiple tasks at any one time
  • Strong organisational skills
  • Able to work with tight timescales
  • Excellent attention to detail
  • Good communication skills (written and verbal)
  • Good command of Microsoft Excel
  • An understanding of marketing in general
  • Basic graphic skills for manipulating images

Desirable

  • An interest in the Travel industry and in particular skiing
  • Knowledge of software like Photoshop
  • Knowledge of Google Analytics and experience of responding to data patterns
  • Experience of video editing

Based in Portsmouth

If you feel you have the right experience and skills and would like to apply for this position email Nicola Moss on nicola@peakretreats.co.uk and tell us why you feel you are the candidate we are looking for. Please also attach your full current CV.

(* required)