How to book your holiday

STEP 1

- Use the Quick Search panel from the home page of the website to specify your preferred resort, your desired arrival date and the size of the accommodation you require, or

- Browse our website by going to the resort pages and decide upon the residence/chalet/hotel you would like to book by clicking on the accommodation link to read more details.  Then please click on the Availability Check panel on that same page to specify your desired arrival date and the size of the accommodation you require.

You will be allowed to scroll and sort results of you search from the results pages or go back to modify your search.

Alternatively, you can call us  to make your booking.

STEP 2

Once you have completed your Search, apartments/chalets/rooms for which we have full availability will show an ‘available’ status on the search results’ pages.  If you want to book, please enter your details by clicking Book Now .

You will also be asked whether you would like us to organise your travel arrangements, book your ski equipment, ski lift passes, holiday insurance and other extras.

Your accommodation will provisionally be held until a member of staff contacts you by telephone or email to finalize your booking, usually within 24 hours.

Your reservation will be confirmed as soon as we receive a deposit, as outlined below.

Please Click Here  to check our office hours.

Once you have completed your Search, apartments/chalets/rooms that are on request will show an ‘on request’ status on the search results’ pages. If you want to request the availability, please enter your details by clicking on Request Now.

You will also be asked whether you would like us to organise your travel arrangements, book your ski equipment, ski lift passes, holiday insurance and other extras.

Your request will then get sent to a member of staff who will contact you by telephone or email , stating if the apartment that you require is available. If the apartment is not available as there is often considerable demand for the same accommodation during the peak weeks we will offer you other alternatives whether it be a different departure date or alternative accommodation.

We will then be able to finalise a reservation for you.

You can also hold options for up to 24 hours on your selected accommodation. The option will expire if we do not receive a deposit, as outlined below, or if we were unable to make contact with you.

Please Click Here to check our office hours.

STEP 3

In order to confirm your booking, we will need a deposit of 25% of the total holiday cost (excluding insurance premiums, for which full amount is due at time of booking).

This deposit can be paid by cheque, Visa, MasterCard or any debit card such as Maestro or Delta, a member of staff will phone you to take your method of deposit payment.  In the case of credit cards, we will make a 1.75% charge on balances paid in this way in order to cover for higher bank charges.

A Booking Confirmation and our Booking Conditions will follow within 7 days of your booking.  It details what has been reserved, the cost of your holiday, and the date by which the balance is payable.  Please check details on the Confirmation carefully and contact us immediately if you have any queries. Please read also our terms and conditions carefully and return the Booking Confirmation duly signed. A binding contract will come in force between us when we issue the Confirmation Invoice.

STEP 4

The balance of your holiday is due no later than 8 weeks prior to departure. If the booking is made less than 8 weeks prior to departure, the total cost of the holiday is payable immediately. The balance can be paid by cheque, Visa, MasterCard or any debit card such as Maestro or Delta. In the case of credit cards, we make a 1.75% charge on balances paid in this way in order to cover for higher bank charges. We do issue payment reminders and please note late payment will incur a surcharge of £10 per day, per booking. If we do not receive payment we shall cancel your travel/accommodation arrangements, retain your deposit, and apply cancellation charges.

Your travel documents 

Your travel documents will be sent to you two weeks prior to your departure. These will include accommodation vouchers with directions, resort information and where applicable Eurotunnel/ferry vouchers, ski extras vouchers and insurance documents.