How to book your ski holiday with Ski Collection
Use the availability check panel from the home page of the website to specify your preferred resort, your desired arrival date and the size of the accommodation you require. Browse our website by going to the resort pages and decide upon the residence/chalet/hotel you would like to book by clicking on the accommodation link to read more details. Then please click on the availability check panel on that same page to specify your desired arrival date and the size of the accommodation you require.
For an immediate response during office hours please call our
reservations team on 0844 576 0175 to discuss your precise requirements.
Once you have completed your search, apartments/chalets/rooms for which we have full availability will show an ‘available’ status on the search result pages. If you want to book, please enter your details by clicking book now.
Your accommodation will provisionally be held until a member of staff contacts you by telephone or email to confirm your booking, usually within 24 hours. Your reservation will be confirmed as soon as we receive a deposit.
Once you have completed your search, apartments/chalets/rooms that are on request will show a ‘limited availability’ status on the search result pages.
If you want to request the availability, please enter your details by clicking on enquire now. Your enquiry will get sent to a member of staff who will contact you by telephone or email, stating if the apartment that you require is available. If the apartment is not available we will offer you other alternatives whether it is a different departure date or an alternative accommodation.
You can hold an option for up to 24 hours on your selected accommodation. The option will expire if we do not receive a deposit, or if we were unable to make contact with you.
If you would like a Ski Collection specialist to put together a quote to help you in planning your next French ski holiday, you can fill in our Quote Request form here. You are now able to complete our quote request form by answering a few simple questions allowing us to tailor your requirements.
We will endeavour to contact you within 24 hours of your enquiry with a detailed quotation.
Confirming your booking
In order to confirm your booking, we will need a deposit of 25% of the total holiday cost (excluding insurance premiums for which full amount is due at time of booking). Please note that with our Preview Prices (generally available until May-June the preceding season) a lower initial deposit of £100 per apartment is often available to secure any pre-reservation (please note however that pre-reservations are not confirmed bookings). In this instance you will then require to make-up the difference between the £100 and our normal 25% deposit when our final prices come out. It is only at that stage that your pre-reservation will become a confirmed booking. The deposit can be paid by cheque, Visa, MasterCard or any debit card such as Maestro or Delta. In the case of credit cards, we make a 1.85% charge on all transactions in order to cover higher bank charges. You can now also pay using Pingit (available 24 Hours). You don’t have to bank with Barclays to use Pingit, it’s free to download and use, just search for Peak Retreats in the Business Directory and quote your booking number as a reference.
In the case of bank transfer from abroad, we will make a £6 charge on deposits in order to cover higher bank charges.
A confirmation invoice and our booking conditions will follow within 7 days of your booking. When you make your booking you must accept the terms of these booking conditions, on behalf of all your party and pay a deposit as detailed above. A contract will exist only when we issue our confirmation invoice. We strongly suggest that you do not make independent arrangements linked to the accommodation, such as flights until then. It is important that you check all your details shown on the confirmation invoice carefully to ensure they are correct as this forms the basis of the contract. Any discrepancies should be brought to our attention within 7 days of issue otherwise the details shown on the confirmation invoice will be presumed to be correct.
Paying the balance of your holiday
The balance of your holiday is due no later than 8 weeks prior to departure. If the booking is made less than 8 weeks prior to departure, the total cost of the holiday is payable immediately. The balance can be paid by cheque, Visa, MasterCard or any debit card such as Maestro or Delta.
In the case of credit cards, we make a 1.85% charge on all transactions in order to cover higher bank charges. In the case of bank transfer from abroad, we will make a £6 charge on balances paid in this way in order to cover for higher bank charges.
We do issue payment reminders but please note late payment will incur a surcharge of £10 per day, per booking. If we do not receive payment we shall cancel your travel/accommodation arrangements, retain your deposit, and apply cancellation charges.
Your travel documents
Your travel documents will be sent to you two weeks prior to your departure. These will include accommodation vouchers with directions, resort information, Eurotunnel or ferry travel reference and where applicable ski extras vouchers and insurance documents.