Searching for the best high-altitude accommodation

Book now with a 25% deposit

Balance due 10 weeks before departure

Secure online booking with total financial protection

Added to shortlist!
High quality, high altitude
Abta Certified No.W5537
  • Ski Deals - Ski Extras

Job Vacancies

Recruitment

Peak Retreats is the leading French Alps specialist, and with its two brands (Peak Retreats, Ski Collection) features about 80 ski resorts in France in both Winter & Summer.

Peak Retreats, recipient of The Times Travel Editor’s Award 2018 was voted ‘Best Ski Company', Guardian and Observer Travel Awards as voted by readers in 2014, 2011, 2010,  and 2009. ‘Best Family Ski Operator 2015’ at the Family Traveller Awards.  ‘Best Independent Ski Operator 2006’ and ‘Best Tour Operator to France 2005’ by Maison de la France (now Atout France), the French Tourist Office.

We are always on the look out for new members of staff to join our expanding team based in Portsmouth. Together we want to help Ski Collection become one of the leading independent tour operators for 3 and 4 star self-catering ski residences offering excellent customer care to all of our clients.

Available Positions:

Administration Team Leader Vacancy - Immediate

The main responsibilities of the administration Team Leader will be ensuring a complete follow-up of the bookings once the client has confirmed their holiday. Working with the team to ensure all the holiday arrangements fall into place and to resolve issues before customers travel to guarantee a seamless and personalised service.

The role involves supervising and coordinating the small administration team in preparing documentation for clients, liaising with suppliers when required, checking all booking elements, preparing and sending travel documentation to clients. The role also involves providing support to the Product Manager in contracting relevant ski products, collecting prices and ensuring that product descriptions are highly accurate at all times.

Other duties may include dealing with prices, making website updates, preparing statistics, some inventory set-up in the system.

Peak Retreats is renowned for its excellent customer service and therefore providing the highest standard of advice, care and support to our clients is an essential aspect of the job.

The ideal candidate will have:

  • A high level of attention to detail
  • Highly organised
  • Excellent customer service skills
  • Good communication skills - verbal and in writing
  • Able to work under pressure
  • A positive can-do attitude
  • A challenging and inquisitive attitude by nature
  • Numerate, with experience of working with technology, outlook, Excel & Word
  • Fluent in French and English
  • A previous experience in travel would be a clear advantage
  • A passion for travel and more specifically in skiing and snowboarding would be a bonus

Working within Peak Retreats:
Peak Retreats is the leading French Alps specialist, and with its two brands (Peak Retreats, Ski Collection) features about 80 ski resorts in France in both Winter & Summer.

Peak Retreats, recipient of The Times Travel Editor’s Award 2018 was voted ‘Best Ski Company', Guardian and Observer Travel Awards as voted by readers in 2014, 2011, 2010,  and 2009. ‘Best Family Ski Operator 2015’ at the Family Traveller Awards.  ‘Best Independent Ski Operator 2006’ and ‘Best Tour Operator to France 2005’ by Maison de la France (now Atout France), the French Tourist Office.

It’s our people that make us a multi Award Winning company. 

Job type: 
Permanent, full-time

Hours: 
9.00-18.00 Monday to Friday. 
Occasionally some weekends during the highest peak periods. Lieu days are to be taken in agreement with your line manager.

Holiday: 
28 days pa (including 8 bank holidays)

Perks:
Discounted holidays & travel; educational trips to France

Based in Portsmouth

How to apply:
Apply via email telling us why you think you are the right candidate for the job and attaching your CV, to marie-sophie@peakretreats.co.uk (no agencies please)


Sales & Reservations Consultant

The main responsibilities of the sales & reservations consultant will be planning and organising your client's trip including everything from accommodation and transport to lift passes and ski school.

The role involves dealing accurately and effectively with telephone, email enquiries from clients; making reservations on a dedicated system, liaising with suppliers and managing client follow up (eg. ensuring all booking documentation is sent to clients). Maintaining a high level of product knowledge for all our destinations and featured accommodation is also an essential part of the job. Other duties as agreed with the team leader and directors will be discussed. These may include dealing with prices, making website updates, assisting with training new staff, sending out brochures and various literatures.

Peak Retreats is renowned for its excellent customer service and therefore providing the highest standard of advice, care and support to our clients is an essential aspect of the job.

The ideal candidate will have:

  • A very good telephone manner
  • Excellent customer service skills
  • Good communication skills - verbal and in writing
  • Be team player
  • Attention to detail
  • Able to work under pressure
  • A positive can-do attitude
  • Basic knowledge of Microsoft Word/Excel/Outlook programs.
  • A passion for travel and more specifically in skiing and snowboarding.
  • A previous experience in travel and in a travel reservations environment would be a clear advantage
  • A knowledge of French language would be a clear advantage
  • Full training will be provided, including resort visits in France

Working within Peak Retreats:
Peak Retreats is the leading French Alps specialist, and with its two brands (Peak Retreats, Ski Collection) features about 80 ski resorts in France in both Winter & Summer.

Peak Retreats, recipient of The Times Travel Editor’s Award 2018 was voted ‘Best Ski Company', Guardian and Observer Travel Awards as voted by readers in 2014, 2011, 2010,  and 2009. ‘Best Family Ski Operator 2015’ at the Family Traveller Awards.  ‘Best Independent Ski Operator 2006’ and ‘Best Tour Operator to France 2005’ by Maison de la France (now Atout France), the French Tourist Office.

It’s our people that make us a multi Award Winning company. 

Job type:

Permanent (full-time).

Hours:

9.00-18.00. Monday to Friday with evening (10.00-19.00) and weekend (Sat 10.00-16.00) telephone covering rota. Lieu days are to be taken in agreement with your line manager.

Holiday:

28 days pa (including 8 bank holidays).

Perks:

Discounted holidays & travel; educational trips to France.

Based in Portsmouth.

If you feel you have the right experience and skills and would like to apply for this position email Nathalie Soma on nsoma@peakretreats.co.uk and tell us why you feel you are the candidate we are looking for. Please also attach your full current CV.

* indicates required

Marketing Permissions

Ski Collection will use the information you provide on this form to keep in touch with you and to provide updates and marketing. Please let us know all the ways you would like to hear from us:

How may we contact you?

You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at news@skicollection.uk