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General Information

Important information you need to know about your ski holiday

Your accommodation

Our directors and staff have personally visited each resort we feature. You will benefit from hand-picked superior accommodation offering an excellent level of comfort and spaciousness.

Special needs

We are happy to advise and assist the elderly, special needs or disabled customers in choosing a suitable holiday. Clients with mobility problems are strongly advised to enquire about self-catering accommodation and hotels before booking, as many have steps, steep stairs, narrow doors and awkward corners.

Special requests

Please advise us at time of booking of any special request, which will be communicated to our French partners. All special requests will be noted, but cannot be guaranteed. Cots, TV, telephone lines, bath towel hire, cleaning kit and end of stay cleaning are some of the options which can be arranged at some accommodation (when not included in the basic package), sometimes pre-travel, sometimes only on arrival. Please enquire for the availability of these for your chosen accommodation.

Your own car

For many of our accommodation locations, a car will allow you to drive to the slopes or the shops without being dependent on public transport. If you don't fancy driving all the way there why not consider fly/drive or rail/drive?

Tourist tax

The local authorities in France may charge a Tourist Tax for each person staying there. This varies from place to place and can be up to €3 per person per day.

‘Ski-in/ski-out’ properties

Where a property is described as being ski-in/ski-out, this is subject to normal snow conditions in that resort at the time and to the individual skier’s ability.

Travel documents

All passengers must have a valid passport. Passport application forms are available from Post Offices and you should allow up to 12 weeks for issue or renewal.

Useful source of information

Atout France, Lincoln House, 300 High Holborn, WC1V 7JH London. Tel: 09068 244123 (premium number) & France Guide Website

French public holidays

On public holidays (01/05, 08/05, 17/05, 14/07, 15/08) you will find shops, museums and banks are often closed, so make sure you have enough local currency to tide you over.

General travel advice

The Foreign, Commonwealth & Development Office (FCDO) offers general travel advice and country-specific advice. Please check their website for useful information. The Know Before You Go section has important information.

French school holidays

Please note that half-term school holidays in France run during parts of February and early March. Resorts can be particularly busy during this period with more crowded slopes and some queuing at the lifts. If you can avoid these periods, not only you will avoid the crowds but you will also pay less for your holiday.

The Euro

All prices to pay locally (deposit, local tax, linen or TV hire...) are quoted in Euros.


We have made every effort to ensure that the information on this website is accurate and all information is updated regularly. However, all holidays are subject to availability and may be subject to price changes prior to confirmation of your booking.

We take great care to ensure the website’s accuracy but services and facilities may change or be withdrawn and information may change. Prices for holidays change frequently.

Whilst we check regularly to try to ensure that holidays are available at the prices shown, we cannot guarantee the availability of any holiday or transport arrangement at an advertised price. However, the current price will be given to you before you confirm your booking. All prices are in sterling unless otherwise stated.

What's included in your holiday cost?

  • Return Eurotunnel crossing from Folkestone-Calais with free FlexiPlus upgrade (standard ticket for feb half term, upgrade available)
  • All port taxes
  • Accommodation as shown on your invoice
  • Electricity, heating, water and gas
  • VAT
  • Meals at hotels (unless otherwise stated)

What's not included in your holiday cost?

  • Ferry Eurotunnel, Train supplements detailed on ferry page
  • Personal and motoring insurance premiums
  • Charges for facilities such as saunas (unless otherwise stated)
  • Linen and end of stay cleaning for self-catering (unless otherwise stated)
  • Personal items such as telephone, drinks, room service
  • Parking costs in resort
  • Equipment hire or lift passes
  • Deposits requested at self-catering locations on arrival
  • Reimbursement to apartment owners for any damage to their property
  • Local tourist tax (max. €3/pers/day)
  • Credit card handling fees

Book with Confidence - ABTA


When booking with Peak Retreats Ltd as Ski Collection you can rest assured that you are arranging your holiday with an ABTA member. We have been ABTA members since 2002 and offer total financial protection for clients booking holiday packages with us. 

Any further questions?

Please visit our frequently asked questions page.

Where do you want to go next? 
Browse Resorts | Ski Deals | Family Ski Holidays | Request a Quote
Call our friendly team of experts on 023 9289 0960


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